Common help
- PermissionsOpen Apple Settings, select Cognitiva, and review the relevant permission.
- Family iCloudConfirm the device is signed into iCloud, the family invitation was accepted, and iCloud Drive is available.
- Family membersOpen Settings, Caregivers, then Family Group. The owner can add from Apple Contacts or swipe to remove a member.
- NotificationsReview Cognitiva notification permission and Focus settings.
- CalendarConfirm Full Access is enabled under Calendar privacy settings.
- SleepConfirm Sleep Analysis access is enabled for Cognitiva in Apple Health.
- ExportGenerate the PDF again, choose Save to Files, then open the saved file.
Community safety
Use the Report action on a Family Feed post, forum topic, or reply. Use Block to hide an author’s content on the device. Reported content is reviewed for action under the Community Guidelines.
Response targets
Community safety reports should be acknowledged within 24 hours and reviewed within 72 hours. Credible threats of immediate harm should be handled as quickly as possible. General public support issues should receive a response within five business days.
Medical and emergency notice
Cognitiva support cannot provide medical advice or emergency help. Contact a qualified healthcare professional for medical questions and local emergency services during an emergency.